Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 493 reviews

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Circle Way East, Llanedeyrn, CF239XF CARDIFF, United Kingdom

Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bay Restaurant

Discover a range of locally inspired dishes at The Bay Restaurant. Inspired by the historic Tiger Bay docklands district, you'll find a flavoursome menu, including steaks, burgers and pizza.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  493 reviews

TripAdvisor Rating  4.0/5  260 reviews

Customer review rating 5.0/5

Sasa Couples - Confirmed reviews ALL

Very nice place and staff are amazing

It was ok, could be better

Customer review rating 2.5/5

Colin G. Business - Confirmed reviews ALL

The room was good and clean apart from the stain on the seat of the chair. I’m an Accor gold member and booked a privilege room with not many privileges. Compared to other mercure hotels I have stayed in. The staff on the reception were fine and a bit unhelpful and without resolution to any of my requests. The restaurant food was very good. I ate here most nights. Breakfast was good too. Staff in the restaurant were very courteous. Having to pay £8 per night for car parking was a joke as it’s free at the future inn in Cardiff bay. If it wasn’t because I was earning point for my stay I would have changed hotel to the future inn

Dear Colin. Thank you for taking the time to share your experience with us. We are pleased to hear that the cleanliness of the room met your expectations and that you enjoyed the high-quality food offered at our restaurant. It is also rewarding to know that you found our restaurant staff courteous. However, we regret to hear that your experience with the privilege room did not meet the high standards we strive to provide. We take pride in offering additional amenities in our privilege rooms, such as extra toiletries, an espresso machine, and a minibar stocked with complimentary soft drinks and fruit juices. We are also sorry to hear that you felt our reception staff were not as helpful as they could have been. We always aim to deliver attentive and responsive service to all our guests. Additionally, we acknowledge your dissatisfaction with the parking fee. Please know that our parking charges are competitive within the area and allow us to maintain the facilities to the standard expected by our guests. Nevertheless, it is heartening to learn that you found value in the points accumulated through our loyalty programme and we hope that this benefit will continue to enhance your experiences with Accor hotels. We hope to welcome you back for another visit. All the best, Dorota Price, General Manager hb…, T.: +4…

Clean, quick, friendly.

Customer review rating 4.0/5

Nick Business - Confirmed reviews ALL

Quick check in, friendly service, nice atmosphere. The sausages at breakfast could have done with a few more minutes. Other than that all good.

Dear Nick, Many thanks for your feedback. We are delighted to hear that you found the check-in process to be efficient and our service friendly. It is our aim to provide a welcoming atmosphere, and we are glad that this resonated with you during your visit. However, we regret to hear that the sausages served at breakfast did not entirely meet your expectations. We take pride in our breakfast buffet and will look into this matter to ensure that all items are prepared to satisfaction. Once again, we thank you for your positive remarks and for choosing Mercure Cardiff North for your stay. We hope to have the opportunity to welcome you back. With very best wishes, Dorota Price, General Manager hb…, T.: +4…

Good location and clean

Customer review rating 4.5/5

Martin Couples - Confirmed reviews ALL

Excellent reception staff and bed mattress was extremely comfortable

Good hotel, ok for the price.

TripAdvisor rating 4.0/5

Romain F TripAdvisor review

Hotel was good, but the parking fee of £8 a day is not really justified due to its remote location. The large car park is managed by a private company. Room was clean and the shower ok. The english breakfast buffet was good too. Nothing exceptional overall.

Dear Romain, Thank you for your feedback about your stay. It is great to hear that you found our rooms clean and the breakfast to your satisfaction. These are aspects of our service we are particularly proud of. We regret to hear that the parking fee did not meet your expectations. Please understand that our parking is managed by a private company to ensure the highest security and convenience for our guests. We hope to welcome you back. Best wishes, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

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Other web-users rate our hotel

  • 583 reviews 8/10 Location
  • 1,387 reviews 7.3/10 Room
  • 1,023 reviews 7.7/10 Service
  • 25 reviews 7.8/10 WiFi
  • 627 reviews 7/10 Cleanliness
  • 452 reviews 7.5/10 Breakfast
  • 382 reviews 6.1/10 Food
  • 314 reviews 5.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.