Novotel New Plymouth Taranaki 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,967 reviews

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Description

Hotel extras

  • ALLSAFE certification and 24-hour reception

  • On-site parking and Wi-Fi for your convenience

  • Two conference rooms with natural light for events up to 220 people

  • Complimentary bicycle hire.

  • 24-hour gym and sauna

Our accommodation(s)

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Hotel location

Novotel New Plymouth Taranaki

Cnr Of Hobson And Leach Streets
4312 NEW PLYMOUTH
New Zealand

GPS:-39.056161, 174.087325

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Haukai Bistro and Bar

Haukai Bistro and Bar focuses on regional cuisine that highlights the best local produce from the Taranaki region. Featuring indoor and outdoor dining areas, it is the perfect place to relax with a meal accompanied by a fine New Zealand wine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,967 reviews

TripAdvisor Rating  4.5/5  488 reviews

Certificate of excellence 2023

Probably the best Novotel in New Zealand

TripAdvisor rating 5.0/5

WorldWideKiwi TripAdvisor review

From the smooth, friendly check-in to the most efficient check-out I have ever experienced this was a most pleasurable stay. We like the general ambience and decor of the hotel and that it has better than average lounge seating separate from the dining or entrance areas. We were upgraded to a suite, appreciated the generous welcome gift, and found all staff welcoming, friendly and attentive. The fact there was paid and free parking was helpful. The wine list and menu are reasonably comprehensive ; one fewer 'belly' dishes would improve the meal selection but it does cater for most tastes. The Wi-fi connection was fast and reliable with no restriction on the number of devices connected. Overall this was an excellent property and location from which to explore Taranaki and a thoroughly enjoyable experience.

Very good

Customer review rating 4.5/5

Ernie P. Families - Confirmed reviews ALL

Everything was just perfect.

Kia Ora Ernest, Thank you again for sharing your experience. The team really appreciated your kind words of encouragement. It is so pleasing to know that when our guest leave the hotel we have made a long lasting impression by exceeding the normal service standards. Your words are very kind and I'll ensure this is circulated to all departments Ngā mihi, Ralph Viegas Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Good Stay

Customer review rating 5.0/5

Ray P. Families - Confirmed reviews ALL

Room was nice, breakfast included. A welcome drink and nibbles.

Dear Jan P., We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngā mihi, Ralph Viegas Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Whānau Friendly

Customer review rating 5.0/5

Jay Families - Confirmed reviews ALL

Staff were pleasant and made everything easy for a mum travelling alone with 3 tamariki. Facilities were great for a quick moment/ break to relax. Rooms are sized well for a whānau.

Dear Jonelle H., We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we do value your feedback, we sincerely apologize for the cheese crackers that were found under the bed. We have informed our housekeeping team to be extra careful going forward. Also, rest assured your Accor Plus benefits were applied towards your dinner & breakfast food bill. I have sent a copy of the invoice to your email address. Please feel free to contact us if you have any questions. Once again, thank you again for sharing your experience as we do look forward towards welcoming you again. Sincerely, Ngā mihi, Ralph Viegas Front Office Duty Manager Novotel New Plymouth Taranaki Phone: +6… Email: du…

Customer review rating 2.5/5

Kevun Business - Confirmed reviews ALL

Breakfast was poorly cooked.

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Other web-users rate our hotel

  • 306 reviews 7.8/10 Location
  • 775 reviews 8.6/10 Room
  • 912 reviews 9.5/10 Service
  • 8 reviews 4.5/10 WiFi
  • 442 reviews 7.2/10 Food
  • 283 reviews 9.3/10 Cleanliness
  • 198 reviews 7.7/10 Breakfast
  • 184 reviews 9.6/10 Vibe

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