Mercure Gold Coast Resort

Customer review rating (ALL Rating) 4.3/5 4,011 reviews

Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
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Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,011 reviews

TripAdvisor Rating  4.0/5  1,738 reviews

Good valued Stay

TripAdvisor rating 4.0/5

vaulesally TripAdvisor review

I love this resort. It has a 80,s feel It's out and away from the gold coast city and it only 3 stories high and set amongst the palm trees which gives you that gold coast holiday feel It's very clean and they grounds are well keeped. The only down side is the restaurant bad service and food not great.i sent a message to the HM about his restaurant but he couldn't even bother to reply. We stayed a week here

Customer review rating 5.0/5

Ruth K. Couples - Confirmed reviews ALL

Good service

Thank you for the great review! We look forward to welcoming you back to the resort. The Mercure Team

Great

Customer review rating 5.0/5

Tammy F. Families - Confirmed reviews ALL

Staff was very accommodating with our needs

Dear Tammy F., Thank you for taking the time to share your review about your recent stay at Mercure Gold Coast Resort. We greatly appreciate your kind words about our staff's accommodating service. Your satisfaction is our top priority, and we look forward to welcoming you back in the near future. Kind regards, Yuta Assistant Manager - Front Office

All round good

Customer review rating 4.5/5

Michael C. Couples - Confirmed reviews ALL

Staff in all departments are extremely good and helpful

Thank you for the great review! We look forward to welcoming you back to the resort. The Mercure Team

Hotel Rooms Left A Lot To Be Desired

TripAdvisor rating 3.0/5

AucklandWiz TripAdvisor review

This hotel is located on a golf course in a fairly quiet road in Carrara. I personally like the location away from the beach and the noise. I am scoring this as the Mercure Hotel- not Accor Vacation Club. We are a Accor Vacation Club member and stayed one night in a regular hotel room at the Mercure before moving into a Accor Vacation Club room the next night and where we stayed for the next 6 nights. The hotel room was in one block and the AVC room in another newly renovated block. We had come from the UAE where everything is impeccably clean and tidy and quite opulent and initially we were very disappointed with hotel room we had as it was quite dated and old. It was just a room that we couldn’t wait to get out of as paint missing, worn down, stained toilet floor, old bathroom. Actually nothing nice about it. Thank goodness, the beautifully renovated AVC room was lovely. Modern, new, clean with comfy furnishings. The bathroom was lovely and we really could not fault the room. Our outlook from our balcony was down the path as unfortunately we did not get the apartments with the ‘rural’ view. We ate in the restaurant twice and the food was very good. I was not expecting much but was pleasantly surprised. Well priced, tasty and friendly staff. The parking was easy. Underground which is good with the heat. Nice to get into a coolish covered car. The pool that was near the block where we were (the smaller one) is not heated and very plain. Nothing enticing at all and a pool that I only had one quick swim in and would not bother swimming in again. The main pool is heated which was nice. But the area around the pool is tired. A couple of the umbrellas were very moldy with black patches all over them. There is a small shipping container they use as a bar? Right beside the pool. There appears to be no disguising it at all and it is quite ugly. There are tiles and grout missing from around the actual pool. There does not seem to be much effort to make this a nice, classy area which it could be quite easily. The entrance to the hotel also had dirty looking grout between the tiles. The entrance certainly needed a spruce up. I had had a friend who had stayed here from New Zealand. She told me what a great deal she got and the rooms and facilities were adequate for what they paid. When we were there, the specials were still to be had and I felt that the hotel was more like a ‘second cousin’. It was feeling a little like it needed some TLC especially if our initial hotel room was anything to go by. Our second Accor Vacation Club apartment was really lovely but I really do not think the public areas represent the Accor Vacation Clubs level of expectation at all.

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Other web-users rate our hotel

  • 798 reviews 8/10 Location
  • 2,370 reviews 6.4/10 Room
  • 2,149 reviews 8.4/10 Service
  • 52 reviews 4.6/10 WiFi
  • 1,004 reviews 5/10 Cleanliness
  • 978 reviews 7.1/10 Food
  • 592 reviews 7.7/10 Breakfast
  • 461 reviews 7/10 Value

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