Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.2/5 5,911 reviews

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Grand Mercure Singapore Roxy - Image 1
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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • Outdoor Swimming Pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,911 reviews

TripAdvisor Rating  4.0/5  5,704 reviews

Good Stay

Customer review rating 4.0/5

Govindan S. Families - Confirmed reviews ALL

its a Good stay and active atmosphere, ( we noticed there is sound from the Aircon duct ) all other facility and staff experience are well satisfied

Dear Govindan S., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Old rooms with broken amenities and gold benefit was not recognized

Customer review rating 2.0/5

Davin H. Families - Confirmed reviews ALL

The charging ports were broken and looks it was going to come out. The power plug was going to come out. Being good member I should receive a gift and that never eventuated.

Dear Davin H., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. Please allow me to express my sincerest apologies for the inconvenience caused. I have shared your feedback with our team concerned. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Well located but hotel is in desperate need of a refresh.

Customer review rating 3.0/5

Scott Business - Confirmed reviews ALL

Decor is extremely dated. Rooms need a new coat of paint and possibly new bathrooms. Not able to get a hot drink sent to the room before 11

Dear Scott Jeffrey M., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Good Accommodation

Customer review rating 4.5/5

May Business - Confirmed reviews ALL

Toiletries are complete and enough for the duration of my stay. Buffet for dinner is so amazing specially the menu. Staffs are really nice and polite to the guests.

Dear Trixia May F., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Good Stay

Customer review rating 3.5/5

T. S. Couples - Confirmed reviews ALL

Generally i would have given it a 9 or 10. though the service provided during check in/out was fantastic, i was a little shock to find that the two lamp shades next to the bedside table was so dusty (i placed the lamp on the floor and the table was so dusty and so was the top of the lampshade). as for the room temperature, i do not think it would be fair to ask as it may only be me that finds it not cold enough and that the bathroom feels coolest :) All your staff encountered during check in/out, concerige were all very Customer Oriented. Even your new (korean) staff Justin was so helpful (during my aunts check in on 10Apr).

Dear S. T., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy regarding the room condition. Please allow me to express my sincere apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

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Other web-users rate our hotel

  • 1,612 reviews 9/10 Location
  • 2,559 reviews 6.8/10 Room
  • 2,545 reviews 8.6/10 Service
  • 95 reviews 3.9/10 WiFi
  • 1,095 reviews 6.7/10 Cleanliness
  • 725 reviews 4.9/10 Amenities
  • 652 reviews 4.5/10 Vibe
  • 646 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.