ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.2/5 1,037 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • Ibis Kitchen and Bar with food service available 24/7. Currently limited service.

  • 105 guest accommodation rooms with 4 Wheelchair Accessible rooms on the ground floor.

  • 15-20 minute walk to Thornleigh train station and 5 minute walk to bus service to Hornsby.

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Non contractual photo

The charm of the bistro tradition Both a bar and a restaurant ... Soak up the bistro atmosphere while enjoying good local cuisine. RSA is enforced, Please ensure your time with us and drink in moderation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,037 reviews

TripAdvisor Rating  4.0/5  592 reviews

Easy to find

Customer review rating 5.0/5

Wendy Business - Confirmed reviews ALL

Right from first point of contact via phone the customer service was excellent. Then as our needs changed email communication was excellent to make alterations to initial booking. The facility was easy to find. Room was ample for our overnight needs. Food at the Bistro restaurant was excellent. Nothing was a problem at all. All staff were very kind and courteous. I would highly recommend this particular facility to anyone from my area. Plus it’s a perfect location for country travellers requiring specialist medical services being so close to hospital and clinical rooms

Dear Wendy J., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

Don’t bother, there are better options.

TripAdvisor rating 2.0/5

andy6280 Families - TripAdvisor review

My stay at this Ibis hotel was absolutely horrible. I am not normally one to complain but this deserves a comment. On arrival after flying into Sydney from Busselton we arrived around 10:45pm. Man checking us in was rude and not helpful. As the booking was placed by a 3rd party (the hotel was sent an email confirming this) they demand I ring them to confirm whom I was at 11pm at night. I offered to pay to save the hassle but was denied this option. Breakfast was included and paid for in my booking but they could not find it for a few days so Mc Donald’s down the road it was. They finally found that I indeed did have breakfast included on my second last day which was very average quality indeed for a lukewarm and dry buffet. The room was very old and damp, beds were made daily but only just thrown together like a teenager had been nagged to do it at home, pillows were completely flat and must have been decades old as they had very little life in them. It took the front desk 2 days to find me a tv remote as one was not in the room nor was there a hotel directory to use the phone to ring front desk or room service. Front desk staff were not interested in guests what so ever, they were more interested in entertaining each other, which I found odd considering it is a hospitality industry. I understand it is a budget hotel but come on….. I will be staying elsewhere from now on.

Good location. Clean room

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Breakfast delicious was very good. The room was nice. The bathroom needs better air extraction.

Dear Paul G., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy- Assistance Manager

Parking charge?

Customer review rating 4.5/5

Bob Couples - Confirmed reviews ALL

As usual we were satisfied with attention received at Ibis Sydney Thornleigh

Dear Robert, It's great to read that you enjoyed your stay with us at Ibis Sydney Thornleigh and thank you for taking the time to let us know. It is always a pleasure to receive positive feedback and to know that our guests can enjoy a comfortable nights’ sleep. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Cindy- Assistance Manager

Very satisfied, given the price.

Customer review rating 4.0/5

Cheryl Friends - Confirmed reviews ALL

So happy this Accor hotel actually had a bar and restaurant operational - thank you. Given the price paid, my two night stay was comfortable and quiet and good value.

Dear Cheryl P., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

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Other web-users rate our hotel

  • 427 reviews 8.6/10 Location
  • 804 reviews 6.2/10 Room
  • 687 reviews 9/10 Service
  • 14 reviews 7.1/10 WiFi
  • 397 reviews 5.1/10 Cleanliness
  • 209 reviews 6.3/10 Value
  • 157 reviews 5.9/10 Breakfast
  • 138 reviews 2.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.