Pullman Paris Centre - Bercy 4 stars

Customer review rating (ALL Rating) 4.5/5 2,134 reviews

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Pullman Paris Centre - Bercy - Image 1
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1 rue de Libourne, 75012 Paris, France

Description

Hotel extras

  • Well-being area with swimming pool, spa, sauna and hammam

  • Bistronomic cuisine at the Ariette restaurant & bar

  • In the heart of the dynamic Bercy district

  • Communicating rooms for families

Our accommodation(s)

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Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 Paris
France

GPS:48.831522, 2.387074

Telephone
Fax +33 1 44 67 34 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ariette - Restaurant & Bar

Ariette is both restaurant and bar, a great place to dine or spend time, where authenticity and creativity are key. The chef provides seasonal, local and homemade cuisine, without stinting on portions.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,134 reviews

TripAdvisor Rating  4.5/5  3,928 reviews

Certificate of excellence 2023

Good stay

Customer review rating 5.0/5

Liana Business - Confirmed reviews ALL

There was so beautiful room, workers so polite. Maybe little bit to far from centre. But anyways… I loved your hotel!

Dear Mrs M., Thank you for this oustanding review folloxing your stay with us :) We hope to weclome you again! Have a lovely day, Céline - Guest experience Manager

Great stay

Customer review rating 4.0/5

Vero Families - Confirmed reviews ALL

The hotel is located close to a metro station and bus stop - this was very convenient for getting around. Walking distance to many restaurants and to Bercy Village. Our room was spacious and very comfortable for our family (2 adults and 2 children). Hotel staff were very helpful and friendly. The room cleaning could be improved as it was inconsistent. We appreciated the free mini bar and water, and the kids enjoyed the table tennis.

Great experience again!

TripAdvisor rating 5.0/5

CPLive TripAdvisor review

We stayed at the Pullman Bercy seven years ago with our two kids and had a great experience. Therefore I booked the hotel again for our trip to Paris with the kids last week. We had a marvellous time. All staff members were super friendly, competent and very welcoming. Except one person who checked us in at our arrival at 14:45 pm at the hotel. The receptionist didn't even say Hello and she was obviously having a bad day. She just asked for the credit card and the deposit of 1000 Euros, afterwards she told me that the room wasn't ready. I was a bit surprised and asked when it will be ready. She answered that she has no idea and that I cannot expect the room to be ready, the hotel doesn't guarantee the check in time at 2pm. After 6 hours of journey ( which I told her, she didn't seem to care at all) we were quite exhausted and we went to the Bercy Village to have a rest, drinks and some nice food. This was the only negative incident at the hotel. All other staff members were always attentive and just great. The rooms were just wonderful with a magnificent view. The following days we avoided the unfriendly receptionist and everything was fine. We even received an upgrade to a higher suite category for the last night, which was just perfect and made our stay in Paris an unforgettable experience again. Thanks so much to all the friendly and caring staff! See you again! Best regards!

Dear CPLive, I thank you for taking the time to share your experience following your stay in our hotel. I am glad that you kept a good souvenir about it:) I present my sincerest apologies for the behaviour of my colleague which is not reflecting the expectations of our hotel. I have shared your comment to the Front Office Manager and I hope we will do better in the future. We hope to welcome you again for your next trip in Paris. Best regards, Céline - Guest Experience Manager

Nice, big hotel

Customer review rating 4.5/5

Dee Families - Confirmed reviews ALL

The hotel was big, clean and lots to do for everyone, including kids. The staffs were really polite and generally lovely. We really enjoyed our stay here.

Dear Mrs A., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline Guest Experience Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Comfortable hotel, friendly staff. Good facilities, nice breakfast

Dear Raj K., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Céline Guest Experience Manager

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Other web-users rate our hotel

  • 715 reviews 8.8/10 Location
  • 1,201 reviews 7.2/10 Room
  • 1,696 reviews 9/10 Service
  • 18 reviews 6.5/10 WiFi
  • 639 reviews 7.3/10 Comfort
  • 568 reviews 8.3/10 Breakfast
  • 449 reviews 8.7/10 Wellness Area
  • 366 reviews 7.8/10 Cleanliness

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