Mondrian Seoul Itaewon 5 stars

Customer review rating (ALL Rating) 4.3/5 1,941 reviews

Mondrian Seoul Itaewon - Image 1
Mondrian Seoul Itaewon - Image 2
Mondrian Seoul Itaewon - Image 3
Mondrian Seoul Itaewon - Image 4
23 Jangmun Ro, Yongsan Gu, 04392 SEOUL, South Korea

Description

Hotel extras

  • The utmost 5-star hotel experience in Seoul, Itaewon

  • Authentic, creative Mediterranean cuisine

  • Sophisticated signature drinks

  • Mondrian Seoul Itaewon is pet-friendly!

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mondrian Seoul Itaewon

23 Jangmun Ro, Yongsan Gu
04392 SEOUL
South Korea

GPS:37.52845, 126.99309

Telephone
Fax +82 82220762199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,941 reviews

TripAdvisor Rating  4.5/5  366 reviews

Certificate of excellence 2024

Best stay in Itaewon

TripAdvisor rating 5.0/5

4goodtimes4 TripAdvisor review

LOVE staying here. I've stayed at the Mondrian Itaewon off and on over 3 months. Exceptionally clean, smells incredible, Mirabeau Gin at prestige bar with amazing views, brilliant gym/pool, the massages are the best I've had, plus the food in SMT China Room and Taka Japanese is exceptional. Thanks to Billy and James for an outstanding experience every time :)

Well located with excellent hotel facilities

Customer review rating 4.5/5

Charlene Couples - Confirmed reviews ALL

Lovely brief stay at Mondrian Seoul with check in that was quick and easy. The friendly staff that checked us in was able to provide a great explanation about the hotel facilities and was accomodating to requests like late checkout without prompting. Housekeeping was quick to respond when requested via the hotel online app. The one let down was the coffee at the lobby cafe 'Blind Spot' which was shockingly bad especially in a coffee-obsessed country like Korea. Staff at the cafe were also not overly friendly or helpful which was a slight let down. The pool and gym facilities were great with friendly staff throughout. Overall would happily recommend if wanting to stay in Itaewon and would very much be happy to stay here again.

Dear Charlene L., Thank you for choosing Mondrian Seoul Itaewon for your recent stay and for taking the time to share your feedback. We are delighted to hear that you found our hotel well-located and enjoyed the excellent facilities during your stay. It is heartening to know that you had a pleasant check-in experience with our efficient and informative staff. Ensuring a seamless and accommodating check-in process is a top priority for us. At Mondrian Seoul, we take pride in our housekeeping team's swift response to guests' requests, facilitated through our convenient hotel app. We appreciate your kind recognition of their efforts. However, we regret to learn that your experience at our lobby cafe 'Blind Spot' did not meet your expectations. We will certainly address this internally to enhance the quality of our offerings. Our pool and gym facilities are designed to provide a relaxing and enjoyable experience, and we are glad you found our staff in these areas friendly and attentive. Your recommendation and willingness to return are truly valued. We look forward to welcoming you back for another memorable stay in Itaewon. Should you require any assistance in the future, please do not hesitate to contact us. Warm regards, Min Lee Duty Manager

Customer review rating 3.5/5

It Business - Confirmed reviews ALL

Nice hotel with not that perfect location

Dear Guest, Thank you for your feedback. We appreciate your kind words about our hotel. Regarding the location, we strive to offer a convenient stay despite not being perfect. Your comfort is our priority, and we hope the overall experience was enjoyable. We look forward to welcoming you back for an even better stay. Warm regards, Min Lee Duty Manager

Good stay

Customer review rating 5.0/5

Sabrina G. Business - Confirmed reviews ALL

Great service

Dear Sabrina G., Thank you for sharing your positive feedback about your stay with us at Mondrian Seoul Itaewon. We are delighted to hear that you enjoyed our great service. Our team strives to provide excellent service to all our guests. We look forward to welcoming you back for another wonderful experience. Warm regards, Min Lee Duty Manager

Five star location with two star service

Customer review rating 1.5/5

Greg Friends - Confirmed reviews ALL

1. The breakfast restaurant team were extremely unpleasant on Sunday, 14th April - all non-Korean guests were directed to common table (as happened to us) when single tables were clearly available and sitting empty (to be filled by local guests). When we asked to move we were informed (in a rather broken English) that it’s „not possible, reserved” - there were absolutely no reserved signs available whatsoever. 2. We got shouted at by the cleaning man who didn’t like us smoking in front of the „smoking stairs” (it was referred to as such by the ground level crew, since the hotel lacks formal designated smoking facilities), despite the fact that other guests were not. 3. Having to sign for umbrellas - really? 4. The elevators - half of the time they don’t work and when they do work they are very slow. It takes forever to get one. As for the positives - the location is acceptable and the inside is beautiful, the breakfast selection not so bad. We liked the toiletries. But like Shakespeare has written “something is rotten in the state of Denmark”.

Dear Grzegorz T., Thank you for taking the time to tell us about your experience at the Mondrian Seoul Itaewon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mondrian, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kado Min Duty Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 543 reviews 7.9/10 Location
  • 1,008 reviews 6.5/10 Room
  • 867 reviews 8.7/10 Service
  • 516 reviews 8.3/10 Amenities
  • 494 reviews 9/10 Vibe
  • 467 reviews 3.7/10 Comfort
  • 333 reviews 7.4/10 Cleanliness
  • 262 reviews 8.3/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Seoul

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.