Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 4,446 reviews

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Novotel London Canary Wharf - Image 1
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Novotel London Canary Wharf - Image 4
40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,446 reviews

TripAdvisor Rating  4.5/5  1,919 reviews

Certificate of excellence 2024

The Best Stay

TripAdvisor rating 5.0/5

STb_198X TripAdvisor review

Excellent location, amazing room with a priceless view - simply, the best stay. I want to commend the friendliness and helpfulness of the staff, with a special mention for Francesca who was extremely kind during the check-out operations.

Thank you so much for this great 5 star review STb_198x we love it. Your personal mention of Francesca is so great and she has only joine dour family recently so she is thrilled to read this. I do hope we can welcome you back soon Jacqui & The Canary Wharf Family

Weekend away

TripAdvisor rating 3.0/5

Ryan R TripAdvisor review

I visited on 27/04 with my partner and stayed in room 24:12 .Facilities at the hotel are great pool is very nice and clean. However the room lacked cleanliness, the shower wasn’t very powerful I believe this is partly due to the amount of limescale on the main shower head. The smaller one was fine. Also the tv had a faint line going through it which also was a tad of annoying. Other than this great place and would visit again. Views are amazing.

Thanks jackrylan for taking the time to review your recent stay. I am so sorry about the issues you raised and please be assured that I am addressing them. However despite these issues we are so happy to read that you will return and we are really looking forward to welcoming you back. Jacqui & The Canary Wharf Family

Great hotel with amazing service and lush staff

TripAdvisor rating 5.0/5

Priya R TripAdvisor review

Great trip. Loveness who served and helped us at the buffet was so lovely. Also Saji who brought us our rooms services was amazing as well. Both the ladies and other staff we encountered helped and assisted us with a great smile and very helpful. Had a lovely stay. Thank you

Great 5 star review 919priyar, thank you so much for sharing your fabulous experience with us. Your comments about my team make me super proud and I really appreciate this feedback. We look forward to welcoming you back soon Jacqui & The Canary Wharf family

Very Disappointing Stay, Unclean Room, Stains on the Floor, In Need of Maintenance

TripAdvisor rating 1.0/5

Jo A TripAdvisor review

Very disappointing stay at Novotel and will definitely not be going back. I’ve stayed at other Accor hotels and was expecting a level of quality, especially with the money paid and it was severely lacking. Check-in was ok but rushed. I realised later in the day, as I was working, but the bathroom was not clean, there was urine on the loo seat and another stain when you lifted the seat. Credit to housekeeping, when I called reception, they came very quickly and cleaned it. Later in the night, I pulled back the duvet and there was a large stain underneath the duvet so I slept on top of the bed for the first night. I got the impression, if staff know the rooms are free, they may use it to eat or relieve themselves during day. The next day I was working and on calls so couldn’t call for housekeeping to change the bed. There’s a coffee area on the first 2 levels however it’s usually rented out for businesses so there’s not many places to go to work whilst housekeeping clean. Again I slept on the bed instead of in it. The third day, I asked reception if housekeeping could change the bed but it seems that was not communicated, so in the 4 or 5 nights I stayed, I didn’t sleep in the bed at all. There were stains on the floor and a large black structure in the room, which I think was a fan and I don’t believe this was in all rooms, again I get the impression, staff may use the room if empty. It is a waste of money to spend and count down the days until you leave. I wish I’d read other reviews before booking.

Thank you for your review. I would really appreciate it if you could contact me directly about your issues. My e-mail is jacqui.mcmillan@accor.com I look forward to hearing from you Jacqui McMillan General Manager

Customer satisfaction

TripAdvisor rating 5.0/5

Timilehin A TripAdvisor review

Antonella is a super warm attendant. She was helpful from when I got to the restaurant, making sure I felt comfortable at every step of the way. Definitely helped my experience at Novotel exponentially better. I recommend everyone go up to the restaurant and give a chat if you can. Gorgeous lady with a beautiful smile -Timi

Thank you so much 815timilehina for your fab 5 star review. Antonella really is a beautiful lady and I am delighted to read how much she looked after you. She has been with us for many years and we are really lucky to have her. I hope we can welcome you back soon Jacqui & The Canary Wharf family

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Other web-users rate our hotel

  • 1,411 reviews 9.1/10 Location
  • 3,247 reviews 7.9/10 Room
  • 2,586 reviews 8.1/10 Service
  • 31 reviews 7.1/10 WiFi
  • 1,146 reviews 5.8/10 Cleanliness
  • 1,132 reviews 7.2/10 Breakfast
  • 912 reviews 7.3/10 Amenities
  • 588 reviews 8.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.