ibis Singapore Novena 3 stars

Customer review rating (ALL Rating) 4.1/5 1,731 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 8 minutes away from Novena MRT Station

  • Minutes away from Orchard Road Shopping District and the Central Business District

  • Indulge in the rich heritage of the Balestier Food Trail

  • Modern guest roms with complimentary high-speed WiFi

  • Friendly and helpful guest service

Our accommodation(s)

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Hotel location

ibis Singapore Novena

6 Irrawaddy Road
329543 SINGAPORE
Singapore

GPS:1.326318, 103.845634

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

OOPEN

Located on the ground floor adjacent to the hotel reception - the OOPEN restaurant serves variety of pastas, grills and Asian cuisine. There is something for everyone at affordable prices at our 3-star hotel in Balestier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,731 reviews

TripAdvisor Rating  3.5/5  1,614 reviews

Good stay

Customer review rating 4.0/5

V.k. S. D. Business - Confirmed reviews ALL

Nice hospitality & service

Dear Shanthi D., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Lai General Manager

Great experience

Customer review rating 5.0/5

Michelle D. J. Couples - Confirmed reviews ALL

We had good stay! Near Zhongshan Mall and easy access to bus station too.

Dear Michelle De J., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Lai

Happy Stay

Customer review rating 5.0/5

H. L. Families - Confirmed reviews ALL

Along time ago not stay aroud Novena Area. But, return to Ibis even just for 12 hours . Transit only made us very comfort. Good conversation with lady staff who serve us for welcome drink.

Dear Lucy Evadne H., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Lai General Manager

Good stay always

Customer review rating 5.0/5

Nutt Business - Confirmed reviews ALL

Good service mind from reception to houskeeping.

Dear Bandit R., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Lai General Manager

Disappointing Stay

TripAdvisor rating 1.0/5

sid0793 Couples - TripAdvisor review

The hotel is a big no due to following reasons: 1) Non friendly staff 2) Very small rooms with lack of maintenance 3) No IRD facilities 4) No restaurant facility post lunch hours 5) Non helpful staff I stayed here for one night and I was shocked to see the level of service. As I come from a hospitality background I understand the kind of service they should offer but this was simply below the standards Apart from the above points, I asked them to help me with a knife so that I could cut some fruits, they denied saying they do it have it I asked for a bottle opener, it was also denied The staff members are very casual in their approach

Dear Sid0793, Thank you for your comments and we certainly appreciate your efforts. Naturally, we are disappointed that you did not enjoy your experience. We normally receive positive comments relating to our team and its unknown why on this occasion we were not able deliver. Please rest assured we will follow up accordingly and we do hope that we have another opportunity to welcome you back again and restore the faith. Kind regards,

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Other web-users rate our hotel

  • 576 reviews 9/10 Location
  • 915 reviews 5.8/10 Room
  • 808 reviews 8.3/10 Service
  • 66 reviews 7/10 WiFi
  • 419 reviews 7.3/10 Cleanliness
  • 327 reviews 7.3/10 Breakfast
  • 189 reviews 7.3/10 Food
  • 12 reviews 2.1/10 Wellness Area

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