Sofitel Brisbane Central 5 stars

Customer review rating (ALL Rating) 4.5/5 7,128 reviews

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Description

Hotel extras

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Our accommodation(s)

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Hotel location

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  7,128 reviews

TripAdvisor Rating  4.0/5  5,056 reviews

great stay

Customer review rating 4.5/5

B Friends - Confirmed reviews ALL

the staff were amazing, food was great, and close to where we went out for the night

Bonjour, It is always to wonderful to hear that guests have enjoyed such an amazing time with us. Thank you for taking the time to provide this feedback and I hope that we are able to welcome you back soon. Rhianne Campbell Guest Experience Supervisor rh…

Lovely stay

Customer review rating 3.5/5

Mark S. Couples - Confirmed reviews ALL

I always enjoy staying at the Sofitel it’s extremely convenient and the service is generally good

Bonjour Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rhianne Campbell Guest Experience Supervisor rh…

Old and tired!

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Stayed after 2 nights in Sofitel Darling Harbour, the contract was huge! The room furniture and bathrooms are old and showing damage. The bed had a lumpy mattress topper!

Well located, friendly service

Customer review rating 3.0/5

Katie K. Business - Confirmed reviews ALL

Staff on the ground were attentive. Jack and Annabelle (there was another lady, I am sorry I can't remember her name, it was an unusual name; If I remember correctly her name did mean "Light") who made our coffee every day were very helpful, and nothing was a problem. Jack is a superstar and a credit to your team. Do NOT let him slip through the cracks and be snapped up by another company, he would be a loss to your team. While the accommodation rooms are lovely, I would encourage you to look at moving away from a Shower over bath layout. The Bathtubs are really narrow and no matter how well you use the floor mats the bath is slippery and a hazard. The housekeeping wasn't consistent and some days, the pillows were back on the bed, the used washer and towels were taken and other days they were not. I was not bothered by the washer and towel not being swapped out as I was always told if you want your items replaced, leave them in the bathtub. One day the bed was moved during making the bed and my phone charger were caught under the wheels of the bed and therefore, ruined as the bed rolled. Some extra care with things like this could have improved the overall rating. The breakfast was lovely, I did ask if there was any cream cheese on one of the mornings and the staff told me there was the cheese platter, located near the salmon, maybe she was unaware what cream cheese was, but that is ok. The presentation of the buffet was good. Food was fresh and a great variety on offer. The coffee on offer in the Restuarant was not to the same standard as the coffee offered in the conference Room. Perhaps, this is due to the volume of coffee being made in the Restaurant, however I was disappointed every morning with the coffee in the restaurant. Again, the staff were super friendly and helpful. I look forward to being back in August.

An entirely relaxing stay

Customer review rating 4.5/5

Neil F. Families - Confirmed reviews ALL

Our recent stay at he Brisbane Central Sofitel was a most relaxing experience. The Sofitel team excelled on this occasion.

Bonjour, It is always to wonderful to hear that guests have enjoyed such an amazing time with us. Thank you for taking the time to provide this feedback and I hope that we are able to welcome you back soon. Rhianne Campbell Guest Experience Supervisor rh…

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Other web-users rate our hotel

  • 1,199 reviews 9.4/10 Location
  • 2,549 reviews 7/10 Room
  • 3,308 reviews 8.9/10 Service
  • 17 reviews 5.4/10 WiFi
  • 1,138 reviews 7.7/10 Food
  • 794 reviews 7.1/10 Vibe
  • 729 reviews 7.7/10 Amenities
  • 658 reviews 8.5/10 Breakfast

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