Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,691 reviews

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Mercure Queenstown Resort - Image 1
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21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,691 reviews

TripAdvisor Rating  4.0/5  1,909 reviews

Amazing views but a hotel in need of updating

Customer review rating 2.5/5

Marianne Families - Confirmed reviews ALL

The Mercure is conveniently situated for the centre of Queenstown (5-10 min drive or 30 mins walk). Would describe the hotel as fine, but nothing better. Rooms are dated and a bit bashed and unloved. We had two rooms, the minibars were not stocked consistently and despite not having anything we were contacted after leaving to say we were being charged for items from the minibar, I explained we hadn't used anything and weren't charged but it was a bit annoying. The pool is not heated and cold to the point of being unusable. Breakfast was ok. The car parking is a real issue, there isn't enough by a long way. Overall, we stayed there it was ok, probably wouldn't return, but the views are incredible.

Dear Marianne, Thank you for providing feedback on your recent stay at Mercure Queenstown Resort. We're delighted to hear that you enjoyed the incredible views our location offers. However, we sincerely apologize for any inconvenience you experienced during your stay. Your feedback regarding the condition of the rooms, inconsistent minibar stocking, and the unheated pool is invaluable to us, and we will address these issues with our team to ensure improvements are made. Regarding the minibar charges, we apologize for any confusion or inconvenience caused. We appreciate your understanding, and we'll ensure that our billing processes are clearer in the future. We're glad to hear that you found our team satisfactory, but we acknowledge that there is room for improvement in other areas. Your feedback about breakfast availability and parking has been duly noted, and we will work to enhance these aspects of our service. Thank you for choosing Mercure Queenstown Resort for your stay. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Best regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Good stay...

Customer review rating 4.5/5

Mac... Business - Confirmed reviews ALL

It was great...

Dear Mac, Thank you for sharing your feedback through the TrustYou Survey following your recent stay at Mercure Queenstown Resort. We are pleased to hear that overall, you had a good experience during your time with us. It's wonderful to know that you found your accommodation comfortable and that the cleanliness of the hotel met your expectations. We strive to maintain high standards of cleanliness throughout the property, and we're glad to hear that our efforts were evident during your stay. We appreciate your suggestion regarding providing a complimentary glass of wine to enhance the check-in experience. Your feedback regarding the friendliness and helpfulness of our bellboy is also valuable, and we will ensure that your commendation is shared with the team. We regret to learn of the aspects of your stay that did not meet your expectations, particularly regarding the check-in process and the pricing of our food and meals. We will take your comments into consideration as we continuously work to improve our services and offerings. Thank you for choosing Mercure Queenstown Resort for your stay, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Recommened

Customer review rating 4.5/5

Paul Couples - Confirmed reviews ALL

Quiet location, friendly and helpful staff. Room of a good standard. Quite a good restaurant.

Dear Paul, Thank you for taking the time to provide us feedback following your recent stay at Mercure Queenstown Resort. We are delighted to hear that you had an enjoyable experience and that you would recommend us to others, we truly appreciate it! It's fantastic to know that you found our location to be quiet and our staff to be friendly and helpful. We strive to provide exceptional service to all our guests, and we're glad to hear that our team members contributed positively to your stay. We are pleased to learn that you found your room to be of good standard and that you enjoyed your dining experience at our restaurant. Your satisfaction with the cleanliness of both the general areas and your room is greatly appreciated, and we will ensure that your compliments are shared with our housekeeping team. We appreciate your feedback and recommendation, and we look forward to welcoming you back to Mercure Queenstown Resort for another great stay in the future. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Comfortable Stay

Customer review rating 4.0/5

Jack Couples - Confirmed reviews ALL

Hotel facility and service were very good. Would have liked wider selection of entrees at dinner.

Dear Jack, Thank you for taking the time to share your feedback following your recent stay at Mercure Queenstown Resort. We are pleased to hear that you had a comfortable and enjoyable experience with us. It's wonderful to know that you found our hotel facilities and services to meet your needs, we are glad that you enjoyed your stay with us. We apologize for any inconvenience you experienced regarding the WiFi connection during your stay. We strive to provide reliable internet service to all our guests, and your feedback will help us improve in this area. We also appreciate your feedback regarding the dinner entrée selection. Your comments are valuable to us as we continually review and enhance our dining offerings to better meet the preferences of our guests. Thank you for being a loyal member of the ALL loyalty program. We hope to have the pleasure of welcoming you back for another comfortable stay in the future. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Great Stay - Enjoyed the view - Great Staff

Customer review rating 4.5/5

Roger Couples - Confirmed reviews ALL

Not much more to say. It was a great experience staying there.

Dear Roger C., Thank you for sharing your feedback regarding your recent stay at Mercure Queenstown Resort. We are thrilled to hear that you had a great experience overall and enjoyed the stunning views provided during your time with us. Your satisfaction with the accommodation, WiFi, and breakfast is truly appreciated, and we're glad these aspects of your stay met your expectations. However, we apologize for the delay in receiving your confirmation email following your booking. It's important to us that your booking experience is smooth and hassle-free, and we will review our procedures to prevent such delays in the future. We're also sorry to hear about the inconvenience you faced upon check-in. Our team strives to provide seamless service, and we regret any confusion regarding the room type. Your feedback will be addressed with our team to ensure better communication and options for our guests in similar situations. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for an improved experience in the future. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

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Other web-users rate our hotel

  • 602 reviews 7.4/10 Location
  • 1,495 reviews 7.9/10 Room
  • 1,171 reviews 8.4/10 Service
  • 18 reviews 6.2/10 WiFi
  • 448 reviews 5.2/10 Food
  • 395 reviews 5.8/10 Cleanliness
  • 354 reviews 5.9/10 Breakfast
  • 242 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.